Verizon and their glaring incompetence.

So, I got my bill from Verizon this month, and shock-of-all-shocks, it was wrong. They overcharged me for TV and Phone and didn't bother charging me for internet. Again. This isn't the first time, I'm sure it won't be the last.

First off, I pay them a LOT of money each month, as we are pretty loyal customers and have had our cell phones through Verizon Wireless for as long as I can remember.

As Laura recently lost her job, I started looking into ways that we could save a bit of money, and cutting back this bill was #1 priority, as it's our most expensive bill.

I started looking online and found a "Quad Play" package that seemed like a good deal at 134.99 for TV, Phone, Internet, and Wireless service. Granted, I'm sure I'll pay more than that for wireless service, as my wireless service alone is typically $170+. (700 minutes, two additional lines, two $30 data packages, and text messaging packages.. yeah, it's a ripoff.).

So, I start chatting up a nice rep named 'Rockie' that I imagine looks something like Rick Moranis from the original Ghostbusters movie. He assures me that the package is $95, plus my cell service charges, plus any equipment charges, plus taxes and fees. That's a lot of plusses.

Ok, so let's do the math.

My equipment (Set top boxes) comes to 14.98 a month, the "Taxes and fees" come to a ridiculous 15.50 a month (not including internet.. I don't know how much that is, they didn't charge me for it). So, 30.48 a month.

My Cell Bill this month was 173.82. Yes, I know, insane.. but I have $80 worth of data and text messaging plans alone over the 3 lines.

So, 95 + 173.82 + 30.48 = 299.30.

That's not too bad, under 300 bucks.. although tacking on whatever the taxes and fees are for internet will probably be a little over that.

My bill? 292.45. That doesn't include internet. I doubt I get 15/5 FIOS for a grand total of like 8 bucks a month. I really don't have too many complaints with verizon other than that their billing practices are batshit crazy. If they could just get it right and keep it right, I wouldn't complain. They have automated systems to do that stuff, how is it wrong so often?

Moral of the story is, pay attention to your bill, as they nearly never get it right. Then they expect me to pay for their incompetence. Yeah, I don't think so.

Eesh, I feel better.